Our simple refund policy is that there are no refunds.
If you purchased a computer, printer, or other sort of hardware, please contact the hardware manufacturer directly for warranty assistance. Virtual Impressions provides no additional warranty terms.
For prepaid labor, funds will be held in the form of store credit that can be used only for labor items. (In other words, if you prepaid $5000 for custom development, you cannot request it be applied instead toward the purchase of ten new computers.)
Funds provided by recurring labor contracts expire at the end of the cycle of the contract term. (Month-to-month contract funds expire at the end of the month, year-to-year contract funds expire at the end of the year.)